Hey Karen Clement, my name is Rupin Bhalla and thanks for reaching out. Could you please provide more clarity on what is happening? Do you see the option of the external mic and iPad mic, but you can't switch it. Or do you not see the other option at all.

If you could provide more details here or email me at rupin@ava.me, that would be helpful. After that, I'll be able to provide the help that you need.

Cheers